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 COMPUTER CLUB of ROSSMOOR

Walnut Creek, California
HOUSE CALLS FAQs

Q:  I need immediate assistance or a type of service you don't handle. Can you recommend someone else?
A:  Yes, check with a Computer Center volunteer for the names of some trusted technicians you may hire.

Q: I need help learning how to use software, such as MS Word or macOS. May I request tutoring?
A: Unfortunately we are not able to provide tutoring, as it simply uses too many tech hours. If you need to learn how to use a specific software, please check out our classes at Acalanes Adult Ed or the Flash classes we offer in Gateway.

Q: I've used the House Call Service in the past. May I request a specific technician?
A: Yes, you may include this request when you enter your the description of the problem you're having.

Q: I'm not a member yet. If I join today, may I immediately schedule a House Call? 
A: Only active members may submit a House Call. If you pay your dues online with a credit card, your membership will be instantly activated and you may immediately submit your House Call request. If you pay with cash or check, it may take up to a week to activate your membership. 

ALL ABOUT HOUSE CALLS
TO SCHEDULE A HOUSE CALL: 
Please click the red button, below.  Then follow these easy instructions (if you are unable to log onto the internet from home, please come to the Computer Center in the Gateway Club-house for assistance):

  • Log into our Member portal by using the email address that is tied to your Computer Club membership
  • Enter the password "flashclass" (or the password you set up for your account)
  • Then, click the grey "Register" button to follow simple process to enter your request
Types of components / devices we handle:
  • PCs and Macs
  • Windows 7, 8 and 10
  • macOS: Sierra, High Sierra, Mojave
  • Printers
  • Wifi connections / routers

Types of service we do not perform:
  • Hardware repairs (replacing a hard drive, installing
       a new video card, etc.)
  • New system set-ups
  • Disassembling or moving a system
  • Data recovery
  • Tutoring
  • Virus removal
  • Fixing Comcast internet problems 
  • Upgrading PCs to Windows 10
PLEASE NOTE: 
When you submit your House Call request, you will be asked to agree to the following statement:

 “I understand and agree that neither the Computer Club of Rossmoor nor its volunteers may be held liable for direct or consequential losses resulting from damages to my equipment or from lost / corrupted data."
The   Computer  Club  offers  free "House Calls" to current members (dues have  paid) who are also residents of Rossmoor. House Calls are limited to solving software problems or connectivity issues  (connecting  to the internet or to a printer). Depending on demand and volunteer availability, we can generally respond to a House Call request within a week.
Please note that we can not handle requests to upgrade PCs  to Windows 10.